GenR3d Frequently Asked Questions

There are two critical differences between our GenR3d platform and others in the market. First, Generative Security’s GenR3d platform focuses on specific use cases most important to your and your business. The majority of other generative AI security platforms focus on generic attacks to the underlying technology and Large Language Models (LLMs) themselves. This is important, but decidedly insufficient to protect your customer-facing chatbot. Your intellectual property and business logic is far more valuable to attackers than the ability to do some calculus homework, which is why we focus on the intersection between the technology and your business.

Second, we focus on bringing the issues up front early, in your development processes. The other platforms exist as firewalls or proxies in your environment meaning when they go down, your revenue generative chatbot goes down with them. It’s also a band aid – when you get your agentic workflow in place, do you plan on having a proxy in between all of their communication? I doubt it. That’s why we focus on helping your developers integrate security testing into their CI/CD and MLOps pipelines so you get visibility into what attacks are viable before you go in front of attackers. This empowers product owners to make the best decisions early in the process and give security teams the assurances they need to promote the chatbots into production.

Yes. While generic threats like Jailbreaks, Prompt Injections, and Context Drift can give you a headache and possibly lead to issues down the line, industry-specific threats represent the immediate loss of critical business data or threats to your employees. It’s the different between an attacker trying to randomly brute force a password verses an attacker using your past passwords to figure out your new ones. The chances of success to get your crown jewels goes up when the attacker is targeting data they know you have and they know how to get access to. That’s why it’s so important to check for vulnerabilities specific to your use cases and your industry before the attackers even have a chance. To do this, Generative Security has created an Abuse Case Library with attacks specific to a number of different industries and sectors.

Generative Security’s Abuse Case Library contains the culmination of decades of security experience in different sectors and understanding what data is most important to the company’s and are the most targeted by attackers. Based on experience on both the red teaming and blue teaming sides of the house, we have put together attacks against generative AI powered chatbots that are specific to your industry while using gen AI to dynamically adapting to your environment and protections. This gives you the best chance to understand how attackers will come after your crown jewels and if you are protected or not.

Yes. At this stage we work with you to author and deploy these Abuse Cases to the platform.

For Starter and SMB Access plans, support is available through the support@generativesecurity.ai email address. We will respond to your questions within the SLAs documented on the Service Level Agreements (SLAs) for GenR3d platform support page. If you feel that email support is not enough, we do have an option where, for an annual fee, you get phone support, a 2 hour response time over email, and a support person during business hours.

Please contact us at sales@generativesecurity.ai to sign up for a paid plan. We have options to purchase through common Value Added Resellers (VARs), Global Systems Integrators (GSIs), and cloud providers and want to make sure you are working with the best team for your needs.

We currently support multiple different ways to sign up. First, we have added our services to the cloud marketplaces, starting with our offer on the Google Cloud Marketplace. There you can sign up for any tier of the service and you will be billed through your existing GCP account. A huge benefit here is that this will count towards any enterprise commitment you’ve made with GCP.

Second, we can use the Value Added Reseller of your choice. We have experience working with Presidio and CDW, as well as conections with many others.

To make it easy for you to test and build using the GenR3d platform, we start with a month-to-month service contract through the cloud marketplaces. We do also offer annual commitment contracts for enterprises that understand the need to protect their chatbots continously from industry-specific threats to their business. For annual contracts, we offer a significant discount over the monthly price. If these options don’t work for you, we want to hear from you, and we can see if there’s a way to align our pricing with your needs. Please reach out to sales@generativesecurity.ai.