In this knowledge base article we’ll outline the service level agreements (SLAs) for published support tiers. Additional support SLAs are available – please contact support@generativesecurity.ai or your direct contact for more information.
| Tier | Email Response Time | Phone Response Time | Setup support |
|---|---|---|---|
| Starter trial | 3-5 business days | N/A | N/A |
| SMB | 2 business days | N/A | N/A |
| Enterprise | 9/5 support | 9/5 support | N/A |
| Support Plus | 2 hours, dedicated support rep | Same day response | 5 hours |
For more information regarding what is available in each license tier for the the GenR3d platform:
| Tier | # of users | # of chatbots | # of agents | # of scans |
|---|---|---|---|---|
| Starter trial | 1 | 1 | 1 | Unlimited |
| SMB | 15 | 5 | 5 | Unlimited |
| Enterprise | Unlimited | Unlimited | Unlimited | Unlimited |
When creating a new account, your account will be given a 30 day free trial at the Enterprise tier. After 30 days, your account will become limited to only viewing existing chatbots, agents, and scan results, and you will not be able to create new chatbots or run new scans.
To sign up for your desired tier, please contact sales@generativesecurity.ai before your 30 day trial is complete.
